Presentation
DAF Trucks UK's technical support desk answers thousands of requests a year from dealers and workshops about truck faults, and the answer to a new case is often already written in an older one. SEADEV built an AI workspace over the desk's case history: it summarises each case, lists its probable root causes with a confidence level and the passages that support them, and files each cause in one of 34 technical domains, from exhaust aftertreatment to vehicle networks. For any case it proposes earlier cases with comparable causes and explains what they share, so a technician can see how a similar fault was fixed before. A preview was opened to DAF users for acceptance testing in late 2025, with feedback collected directly in the screens, and the work continues toward production.
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